free uk shipping on orders over £20

Frequently Asked Questions

Can I change my order once it’s been placed?

You cannot change the order online once it’s been placed but you can contact us at hello@local.buttermilk.com and if you order has not yet been dispatched, we can amend the order for you.

I’m not sure what to order, can anyone help me?

Of course, we can help! For a personalised tailored Korean skincare routine email us at hello@local.buttermilk.com and someone from our team will get in touch.

Can I pre-order products for delivery?

Unfortunately, if an item is out of stock you cannot pre-order the product for delivery. If you would like to find out when the item is back in stock email hello@local.buttermilk.com and we will email you estimated dates and notify you when it’s back in stock.

How do I refund an item?

For full details on our refund policy, please review our refund page.

How long does it take to receive a refund?

Once we have received the items back to our warehouse, we aim to refund to the original payment within two weeks.

Will I receive my postage back if I refund all the items?

Unfortunately, we are unable to refund postage costs even if you return all the items unless the items are damaged or incorrect.

What payment forms do you accept?

We use Stripe as our secure payment facility. We accept VISA, Mastercard, American Express and Pay Pal.

What are my delivery options?

For full details on all our delivery options, please visit our delivery page.

Do you offer free shipping?

We offer free standard shipping with all orders in the UK over £20.

Do you ship internationally?

Yes, we ship internationally, please pick the correct delivery option at checkout. International customers are responsible for all customs duties and taxes. If you cannot choose your country at checkout, please email us at hello@local.buttermilk.com

Where is Buttermilk Skincare Ltd?

Buttermilk Skincare is based in London, United Kingdom.

Will I receive samples with my order?

Isn’t it great when your order comes with free samples? Well, we aim to send out free samples with every order however we can’t guarantee this. If there is a product you really REALLY wish to try, drop us an email at help@local.buttermilk.com once you’ve placed your order and we’ll see if we have some samples in stock for you.

Do you offer discount on wholesale orders?

Yes, we do offer discount on wholesale orders. Please email hello@local.buttermilk.com with your requirements.

I am a beauty blogger and would like to collaborate with Buttermilk Skincare, who do I contact?

We love working with beauty bloggers, please contact us at hello@local.buttermilk.com

What is so different about Korean skincare?

We can’t fit the answer to this in a simple FAQ! Head over to our blog on why Korean skincare is so effective.

What is the Ten Step Korean Skincare Routine?

In summary, the ten-step Korean skincare routine is the ten steps that the average Korean skincare enthusiasts follow to accomplish perfect skin. We’re not advising to do all ten steps in your routine, but try introducing one into your current beauty regime and see the difference! Korean skincare is about tailoring daily to your skin’s needs. It can seem a bit daunting but why not try introducing just a sheet mask or an essence first to see the results? To find out more about the full routine, head over to our blog on the Ten Step Korean Skincare Routine. If you need help on creating a tailored Korean skincare routine suited to your skin type, email us at help@local.buttermilk.com

Where do you source your products from?

All our products are sourced directly from Korea or Japan. We work with the manufacturers to bring you the very best genuine products from Asia. Our mission is simple – curate the best skincare products from Asia so you can have the best skin possible. We’ve tested and verified each product ourselves to provide you with a great selection of beauty products from the East to the UK.

Can I use multiple promotional codes on one order?

Only one promotional code can be used per order.