You cannot change the order online once it’s been placed but you can contact us at help@buttermilkskincare.com and if you order has not yet been dispatched, we can amend the order for you.


Of course, we can help! For a personalised tailored Korean skincare routine email us at help@buttermilkskincare.com and someone from our team will get in touch.


Unfortunately, if an item is out of stock you cannot pre-order the product for delivery. If you would like to find out when the item is back in stock email help@buttermilkskincare.com and we will email you estimated dates and notify you when it’s back in stock.


For full details on our refund policy, please review our refund page.


Once we have received the items back to our warehouse, we aim to refund to the original payment within two weeks.


Unfortunately, we are unable to refund postage costs even if you return all the items unless the items are damaged or incorrect.


We use Stripe as our secure payment facility. We accept VISA, Mastercard, American Express and Pay Pal.


For full details on all our delivery options, please visit our delivery page.


We offer free standard shipping with all orders over £40.


Yes, we ship internationally, please pick the correct delivery option at checkout. International customers are responsible for all customs duties and taxes. If you cannot choose your country at checkout, please email us at help@buttermilkskincare.com


Buttermilk Skincare is based in London, United Kingdom.


Isn’t it great when your order comes with free samples? Well, we aim to send out free samples with every order however we can’t guarantee this. If there is a product you really REALLY wish to try, drop us an email at help@buttermilkskincare.com once you’ve placed your order and we’ll see if we have some samples in stock for you.


Yes, we do offer discount on wholesale orders. Please email help@buttermilkskincare.com with your requirements.


We love working with beauty bloggers, please contact us at help@buttermilkskincare.com


We can’t fit the answer to this in a simple FAQ! Head over to our blog on why Korean skincare is so effective.


In summary, the ten-step Korean skincare routine is the ten steps that most Korean skincare enthusiasts follow to accomplish perfect skin. It can seem a bit daunting but why not try introducing just one or two steps first to see the results? (We suggest adding a serumo essence). To find out more about the full routine, head over to our blog on the Ten Step Korean Skincare Routine. If you need help on creating a tailored Korean skincare routine suited to your skintype, email us at help@buttermilkskincare.com


All our products are sourced directly from Korea or Japan. We work with the manufacturers to bring you the very best genuine products from Asia. Our mission is simple – curate the best skincare products from Asia so you can have the best skin possible. We’ve tested and verified each product ourselves to provide you with a great selection of beauty products from the East to the UK.


Only one promotional code can be used per order.